If your order is less than £20.00 then delivery is a fixed fee of £2.50. If your order is over £20.00, delivery is ABSOLUTELY FREE!.

If your item (excluding liquids and consumables, such as coils, some disposable clearomizers and pods) has become faulty and is within a 28 day period of receipt, please contact us via email or phone call. During the returns process, we may ask further questions or give recommendations on the use of product to help you get the best from a product and to stop and unnecessary returns. It would be of great help if you assist our staff with telling them as much detail as possible regarding the defect of your item. Unfortunately, we do not cover the cost of shipping in these circumstances. Please return any accessories and boxes that came with the item. Once we receive your item, we will test and inspect the product, if the item is defective we can offer you a refund or an exchange, within the first 28 days of purchase. After the first 28 days, we won't be able to offer a full refund on the item, but may offer a discount on another item.

You can track your order in the user admin tools -under "orders". There are two states your order will be shown as. PENDING - meaning your order has been received by Vape City and is awaiting processing & packaging. DISPACHED - meaning your order has been shippped to you or is in the process of being shipped. If you require a tracking number and one is available, please contact us by phone (during office hours) or email and we will send this to you.

If you haven't received your order and your Royal Mail tracking number says that it has been delivered, please contact us with the details of your order. Please include your Vape City order number, which you should receive in a email, and we will open an investigation with Royal Mail.

You can either drop in to one of our stores, or post is back to us.

Please contact us via email or phone, you will need to include your order number (you can find this in your PayPal confirmation email).

We use PayPal as our primary Payment Gateway. This means we accept all Visa Credit & Debit cards, Mastercards and payment via PayPal balance. Don't worry if you do not have a PayPal account, you can still enter your payment details as a guest, and checkout sucessfully.
We do not accept e-cheque, or PayPal credit or American Express or Diners cards.

At the moment, we don not support the use of gift cards. You can however change the address of the recipient (this is done within your address management tools in PayPal) - however we must warn you, that you assume legal responsibility for sending items to anyone other than yourself (using a verified PayPal account) - partcularaly if the recipient is under the age of 18 years (UK), which is an offence which may result in legal prosecution under UK law.

Check that your bank account or PayPal account has sufficient funds. Payments will primarily only be rejected if the instant payment is not completed via PayPal.

You will be notififioed of a successful payment as soon as it has been done. There are only 2 possible outcomes.. success or failure. Successful payments will be reflected in your user account (if you have signed-up) and you'll be able to see the status of your order. (Pending / Dispatched).
If you are returned to a payment cancelled page on our site, your payment has been unsuccessful. Please refer to your bank or PayPal account for details.
We are not informed by PayPal of the reason for unsuccessful payments.